FAQs

Yes, we can!  To do this all we require is a copy of your OFCOM licence.  We can program/reprogram all radios even if they were not purchased through us.* 

*Please note, that if you didn’t purchase your devices through us then your devices may be password-protected.

As long as you have bought new devices on the same frequency as your current radios, there should be no issue programming them to communicate with each other. To programme them to work together, we require a copy of your OFCOM licence and one of your current radios to clone.

Yes, we offer three different types of rental options through our sister company Eemits Communications. We offer short-term contracts for smaller events or construction projects. Our short-term hire contracts are extremely flexible with a minimum hire period of a week. 

We also provide 3 or 5-year managed service options Our managed service options include: 

• Yearly preventative maintenance check
• Ofcom Licence application and management
• Programming
• Telephone technical support
• Repairs, adjustments, and restorations
• Software support and updates

For more information please contact us.   

Our expert engineering team can test, service and repair two-way radios from a variety of brands such as Motorola, Hytera, Entel and ICOM. 

Our repair service is available to all customers regardless of whether you purchased your radios through us or not.

The average lifespan of a two-way radio battery is around 18-24 months. This depends on how well-maintained the battery has been and the usage of the battery.

Many two-way radio transmit and receive issues are a direct result of a faulty battery. This is why it is extremely important to replace your batteries when they come to the end of their life cycle.

Yes, we offer price breaks on certain items when you buy in large quantities. Please contact us with the product you are looking to buy and we can advise if a price break is available.

Our prices are quoted in Sterling for delivery to the UK Mainland only. If you are located outside of the UK, please contact us directly to discuss international shipping options and related costs. We’re happy to assist with any overseas delivery inquiries.

Absolutely! If you are looking for a specific product, or know the product’s part number and it is not on our website. Please contact us on our contact form here with the item you would like and the quantity. If it is something we can source our team will add it to the website for you to purchase.

Yes of course! If you are still not sure which device best fits your needs then give us a call at 0333 272 6723 and one of our expert team can talk you through your options.

If you are unsure whether UHF or VHF would work best on your site. We can arrange a free-of-charge demo for you to test coverage on-site.

 device’s Ingress protection rating or IP rating for short is the sealing level of electrical enclosures against intrusions from foreign bodies.  

This means the device’s protection level against solids and liquids. An IP rating is made up of two numbers. The first number relates to the level of protection against solids (EG dust) and the second number relates to the level of protection against liquids.   

For more information on this check out the IP rating section on this blog post.

ATEX two-way radios are radios that have been designed and tested to work in explosive atmospheres, such as mines and chemical plants Any device or action that emits a spark or heat could cause a dangerous chemical reaction in the atmosphere. ATEX radios tend to be blue to differentiate them from other two-way devices.

Analog is the traditional type of radio and Digital is the newest radio technology. Analog transfers data via frequency modulation (FM) and digital transfers data in a binary format made up of 0s and 1s. 

Digital radios offer better audio quality however many two-way radio users think digital makes human voices sound more robotic. 

If you want to grow your system in the future we would recommend going with digital as they offer the most growth as a futureproofing measure for your system.

Two-way radios can operate in two frequencies, UHF and VHF.   

VHF (Very High Frequency) two-way radios are normally most recommended for use in outdoor settings with little obstacles between the communication points. VHF radios communicate over larger distances when they are not disrupted by obstacles such as buildings. These are ideal for use on open roads, large outdoor sites with little buildings or even an open lake. 

UHF (Ultra High Frequency) radio waves are better at penetrating through obstacles such as buildings or dense forests of trees. UHF often has a better all-around signal. 

The main benefit you will gain from using a two-way radio over a smartphone is improved safety. Two-way radios contain an abundance of safety features such as lone worker and man down. The features can send alarms out across the whole radio system when activated to alert people of a problem quickly and efficiently. It’s also difficult to unlock and type on a smartphone with gloves on. Two-way radios are operated by a large easy-to-use Push-To-Talk (PTT) button which can be used easily in gloves.  

Another key difference is that Two-way radios do not rely on cellular data to communicate. This is especially important if you are in a remote area such as camping or hiking where cellular data may not be available. 

For more information on the difference click here to read our smartphone vs two-way radio blog post.

Walkie-talkie’ is a slang term referring to handheld portable two-way radios. All Walkie-talkies are a form of two-way radio, however, not all two-way radios are walkie-talkies. This is because some forms of two-way radios are not portable, some are wall-mounted or fixed in vehicles.