Complaints
We take all feedback seriously and are dedicated to addressing any issues you may encounter. If you have a complaint, please Contact Us and let us know so we can work together to resolve it quickly and effectively. Your satisfaction is important to us, and we’re here to ensure that any concerns are handled with the care they deserve. Reach out to us, and we’ll guide you through the process to make things right.
Our Process
Eemits Communications Ltd is a private limited company that delivers communications services to domestic and business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.
The Federation of Communication Services Limited
The Ombudsman is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.
Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. That we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so.
Submit a complaint
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Useful Addresses
If you need further assistance or have concerns, here are some useful contacts to help you:
Ombudsman Services Communications
Phone: 0330 440 1614
E-mail: osenquiries@os-communications.org
Website: Ombusman Services
Letter: PO Box 730, Warrington, Cheshire, WA4 6WU
Federation of Communication Services (FCS)
Phone: 020 8249 6363
E-mail: fcs@fcs.org.uk
Website: www.fcs.org.uk
Address: Burnhill Business Centre, Provident House, Burrell Row, Beckenham, Kent BR3 1AT
Ofcom
Phone: 020 7981 3040 or 0300 123 3333
E-mail: contact@ofcom.org.uk
Website: www.ofcom.org.uk
Address: Riverside House, 2a Southwark Bridge Road,
London SE1 9HA
PhonepayPlus (formerly Icstis)
Phone: 0800 500 212 or 020 7940 7474
E-mail: info@phonepayplus.org.uk
Website: www.phonepayplus.org.uk
Address: Clove Building, 4 Maguire Street, London, SE1 2NQ
Telephone Preference Service
Phone: 0845 070 0707
Website: www.tpsonline.org.uk
Address: DMA House, 70 Margaret Street, London W1W 8SS
2 Way Radio Shop
Phone: 01642 566661
E-mail: info@eemits.co.uk
Address: Brignell Road, Riverside Park, Middlesbrough,
TS2 1PS
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